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Spa Policies

Due to the popularity of our unique services, we recommend you make a reservation in advance for any of our spa treatments. We will always do our best to accommodate your requests.

24-Hour Cancellation Policy

We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments and providing a minimum of 24 hours notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, full payment is required for the following:


• Less than 24-hour notification to cancel or reschedule an appointment.
• No-show or missed appointments.

Late arrivals

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments. When booking your appointments within 24 hours, Changes or Cancellations will be subject to a fee.

Appointments booked for the same day are considered confirmed and cannot be cancelled, to adhere to our strict 24-hour cancellation policy.

Guest Policies

All spa guests must be 12 years of age or older. Guests under 18 years of age must be accompanied by a parent or guardian.

Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, pregnancy or if a wheel chair access is required. Consumption of alcohol before, during or directly after particular spa treatments such as massages, body treatments and facials is not recommended.

Gift Certificates Policy

Gift certificates cannot be returned or refunded. All sales are final for gift cards.

All gift certificates purchased expire 1 year from purchase date. Expired gift certificates can be re-activated for a fee of 10% of the certificates balance. Gift certificates are treated as cash, all lost or stolen gift cards are not replaceable.

Payment

Visa, MasterCard, American Express and Discover. We also take Jessica Bentley Skin Spa certificates, as well as Spa Finder paper certificates.

All policies are subject to change according to Jessica Bentley Skin Spa management.



Thank you for your cooperation and consideration in this matter!